How much is shipping?
Shipping within Australia is FREE for purchases over $30, or a low rate of $3 if your item is $30 or under.
What about free express shipping?
Purchase any 2 or more headwear items from Hat Locker to receive FREE express shipping Australia wide!
I've purchased one item, do you offer express shipping?
We do. Simply select 'express shipping' at the checkout to get your purchase into your hands and onto your head faster. Express shipping is only $7 within Australia. Once the order has been processed, items sent within Australia via express shipping will be delivered within 2 business days within the express post delivery network.
What other shipping options are available in Australia?
You also have the option of selecting 'signature on delivery' & 'extra loss cover' at the checkout. We recommend these features as they add extra security to your delivery.
Who do you send with?
We send with Australia Post and TOLL.
Do you send Internationally?
Yes, we send out lots of International orders. If your country isn't available at the checkout and you would like to purchase an item, please contact us at email@example.com. Please ensure you are aware of any important taxes specific to your country prior to making a purchase, as these costs are the responsibility of the buyer.
What are the International shipping costs?
Here are some of the International shipping costs:
New Zealand (Standard International) = $15 AUD
Japan (Standard International) = $19 AUD
United Kingdom (Standard International) = $26 AUD
~ Please note that your item may be subject to custom inspections and it is the responsibility of the customer to be aware of any import taxes specific to your country. Hat Locker will not pre-pay or refund any additional costs incurred once your item has left our care.
What are the expected delivery times?
AUSTRALIA (standard shipping): 2 to 6 business days
AUSTRALIA (express shipping, within express zone): 2 business days
AUSTRALIA (express shipping, outside express zone): 2 to 6 business days
INTERNATIONAL: 3 to 15 business days*^
* International orders (including New Zealand) may be subject to local charges & custom inspections unique to your country. If these charges apply, they will be charged once the order reaches the destination country and must be paid by the recipient of the order. Hat Locker will not be responsible for any additional charges for your order and we recommend contacting your local customs for further information.
^ For all International orders, delivery times are reliant on third party suppliers for Australia Post. Any delays on expected delivery times are outside of Hat Locker's control.
Please note that whilst we do everything possible to ensure that you receive your goods in original condition, we cannot take responsibility for any damages or loss incurred during transit.
How can I contact Hat Locker?
Send us an email at firstname.lastname@example.org