It's business as usual here at Hat Locker, open 24/7 for you to shop the latest in authentic headwear!
We're continuing to lodge all orders with Australia Post within 2 business days of purchase to ensure they get to you as soon as possible, however, please be aware that with the larger than normal volumes nationally & updated Australia Post operating measures in place, some delivery delays may be experienced. For all International orders, delivery delays may also be experienced due to a number of factors, such as an increase of parcels coming into your country or even due to your countries local customs & couriers. We appreciate your patience & understanding during this time.
If you have any questions for our team, don't hesitate to reach out to us by emailing firstname.lastname@example.org.
How much is standard shipping?
Standard shipping is $8.95 if your order is $79.95 or under.
What about free standard shipping and express shipping?
Standard shipping within Australia is FREE for all orders over $80.
Express shipping within Australia is $12.95. Orders sent via express shipping will be delivered within 2-3 business days within the Australia Post express post delivery network.
What other shipping options are available in Australia?
You also have the option of selecting postage features such as 'signature on delivery' & 'extra loss cover' at the checkout, these features can add extra security to your delivery.
Who do you send with?
We send with Australia Post.
How do you pack your hats & Pop! Vinyl?
All items purchased at Hat Locker are sent with care to ensure they arrive to you in perfect / new condition. Headwear items are placed in a poly-bag & sent in an appropriate size box. Pop! Vinyl items are bubble wrapped for extra protection and sent in a box marked fragile.
Do you send Internationally?
Yes, we send out lots of International orders. If your country isn't available at the checkout and you would like to purchase an item, please contact us at email@example.com. Please ensure you are aware of any important taxes specific to your country prior to making a purchase, as these costs are the responsibility of the buyer.
What are the International shipping costs?
Here are some of the International shipping costs:
New Zealand (Standard International) = $14.95 AUD
Philippines (Standard International) = $19.95 AUD
Thailand (Standard International) = $19.95 AUD
Japan (Standard International) = $21.95 AUD
USA (Standard International) = $24.95 AUD
Canada (Standard International) = $24.95 AUD
United Kingdom (Standard International) = $26.95 AUD
~ Please note that your item may be subject to custom inspections and it is the responsibility of the customer to be aware of any import taxes specific to your country. Hat Locker will not pre-pay or refund any additional costs incurred once your item has left our care.
What are the expected delivery times?
AUSTRALIA (standard shipping): 2 to 6 business days
AUSTRALIA (express shipping, within express zone): 2 to 3 business days
AUSTRALIA (express shipping, outside express zone): 2 to 6 business days
INTERNATIONAL: 3 to 15 business days*^
* International orders (including New Zealand) may be subject to local charges & custom inspections unique to your country. If these charges apply, they will be charged once the order reaches the destination country and must be paid by the recipient of the order. Hat Locker will not be responsible for any additional charges for your order and we recommend contacting your local customs for further information.
^ For all International orders, delivery times are reliant on third party suppliers for Australia Post. Any delays on expected delivery times are outside of Hat Locker's control.
Please note that whilst we do everything possible to ensure that you receive your goods in their original condition, we cannot take responsibility for any damages or loss incurred during transit from the courier. If this situation is to occur, please notify our team as soon as possible so we can be of assistance in sorting out the issue.
How can I contact Hat Locker?
Send us an email at firstname.lastname@example.org