Do you accept returns?
Yes, we accept returns.
Returns will only be accepted if a claim is made within 15 days of receiving your purchase and where a valid invoice / receipt for your purchase is available.
We provide returns in situations where a product has been supplied incorrectly, damaged (defective) or considerably differs from the description on the website.
Returns are available for Refund Only, we do not provide exchanges. If you require a replacement item please place a new order for that item, your original order will be refunded once the item gets back to us.
Please contact the team at team@hatlocker.com.au to discuss return options.
My return was approved, how do I return an item/s?
Once you have notified the team and your return request has been accepted:
1. Re-pack the item in a box or its original packaging. All returns must be unused / unworn and in original brand new condition with all tags and stickers attached.
2. Return send to Hat Locker (We will provide the address). Please note that return postage is covered by the customer.
3. Once your return has been inspected and accepted, you will be issued a refund or store credit to the value of the item(s)
4. All shipping costs are non‑refundable. Refunds will only cover the cost of the items once they have arrived back to us.
Please contact the team at Hat Locker if you have any questions by sending an email to team@hatlocker.com.au
