Covid-19 Update:
It's business as usual here at Hat Locker, open 24/7 for you to shop the latest in authentic headwear!
We're continuing to lodge all orders with Australia Post within 2 business days of purchase to ensure they get to you as soon as possible, however, please be aware that with the larger than normal volumes nationally & updated Australia Post operating measures in place, some delivery delays may be experienced. For all International orders, delivery delays may also be experienced due to a number of factors, such as an increase of parcels coming into your country or even due to your countries local customs & couriers. We appreciate your patience & understanding during this time.
If you have any questions for our team, don't hesitate to reach out to us by emailing team@hatlocker.com.au.
How much is standard shipping?
Standard shipping is $8.95 if your order is $79.95 or under.
What about free standard shipping and express shipping?
Standard shipping within Australia is FREE for all orders over $80.
Express shipping within Australia is $12.95. Orders sent via express shipping will be delivered within 2-3 business days within the Australia Post express post delivery network.
What other shipping options are available in Australia?
You also have the option of selecting postage features such as 'signature on delivery' &/or 'extra loss cover' at the checkout, these features can add extra security to your delivery.
Who do you send with?
We send with Australia Post.
Do you send Internationally?
Yes, we send out lots of International orders. If your country isn't available at the checkout and you would like to purchase an item, please contact us at team@hatlocker.com.au. Please ensure you are aware of any important taxes specific to your country prior to making a purchase, as these costs are the responsibility of the buyer.
What are the International shipping costs?
Here are some of the popular International shipping locations:
New Zealand (Standard International) = $14.95 AUD
Philippines (Standard International) = $19.95 AUD
Thailand (Standard International) = $19.95 AUD
Japan (Standard International) = $21.95 AUD
USA (Standard International) = $24.95 AUD
Canada (Standard International) = $24.95 AUD
United Kingdom (Standard International) = $26.95 AUD
What payment options does Hat Locker offer?
There are a number of safe and secure payment options available; at the checkout, you can choose to pay using your Credit Card (MasterCard & VISA), your Paypal account, or with Afterpay.
How do you pack your hats & Pop! Vinyl?
All items purchased at Hat Locker are sent with care to ensure they arrive to you in perfect / brand new condition. Headwear items are placed in a poly-bag & sent in an appropriate size box. Pop! Vinyl items are bubble wrapped for extra protection and sent in a box marked fragile.
What is the order process?
Once you have completed your order you will receive a confirmation email to inform you that your order has been placed. After your order has been picked, packed and fulfilled with Australia Post you will receive a shipment notification & a tracking number for your parcel. We aim to process and ship all validated orders within 2 business days.
Do you accept returns?
Yes, we accept returns.
Returns will only be accepted if a claim is made within 14 days of receiving your purchase and where a valid invoice / receipt for your purchase is available.
We provide exchanges & returns in situations where a product has been supplied incorrectly, damaged (defective) or considerably differs from the description on the website.
Please contact the team at team@hatlocker.com.au to discuss return options.
My return was approved, how do I return an item/s?
Once you have notified the team and your return request has been accepted:
1. Re-pack the item in a box or its original packaging. All returns must be unused / unworn and in original condition with all tags and stickers attached.
2. Return send to Hat Locker (We will provide the address). Please note that return postage is covered by the customer as we provide either free & reduced shipping rates.
3. Once your return has been inspected and accepted, you will be issued a refund or store credit to the value of the item(s)
Please contact the team at Hat Locker if you have any questions by sending an email to team@hatlocker.com.au